- My sexual preference:
- What is my gender:
- I am woman
- My hair:
- White hair
We typically receive high call volumes throughout the day, so you may need to wait in a queue to speak to somebody on the phone. We apologise for this. We strongly advise you to use our website to access services, as this is much quicker and easier than calling us. It also allows us to provide phone assistance to more people who are unable to use the Internet.
If you have a consumer issue like broken or faulty goods, talk to our consumer service. You can talk about your issue with a trained adviser online. In some cases, we might need to send you to your local Citizens Advice or a specialist organisation.
Chat's usually available 9am to 5pm, Monday to Friday. It's not available on public holidays.
Problems with chat
It might take a few minutes to connect you to an adviser. If we ask you to leave a message, an adviser should reply within 4 working days. If you use an ad blocker, make sure to add citizensadvice.
You can make a complaint about our chat service. Top links Housing benefit.
Top links Template letter to raise a grievance at work. Top links Our pensions advice Write a letter to your creditors. Top links If you want a refund because of coronavirus Contact the consumer helpline Report to Trading Standards Problems with a used car Return faulty goods Buying a used car Your energy supply View all.
Housing Coronavirus - if you have problems with renting Renting privately Renting from the council or a housing association Homelessness Repairs in rented housing Renting a home Mortgage problems Discrimination in housing View all in Housing. Family Living together, marriage and civil partnership How to separate Sorting out money Making agreements about your children If you were living together Death and wills Gender violence Children and young people View all in Family.
Top links Making a will Complaining about social care services What does it mean to have power of attorney? Child abuse - advice and support Advice for people affected by child abuse.
Law and courts Legal system Claiming compensation for a personal injury Discrimination Parking tickets Civil rights. Top links Making a small claim Help for victims of rape and sexual violence.
Health Coronavirus - rules you need to follow NHS healthcare Help with health costs Discrimination in health and care services Going abroad for dental care NHS and social care complaints. NHS and adult social care complaints Find out how to complain about your doctor or health visitor.
Complain about chat
Top links Find your local Citizens Advice Volunteer with us Jobs in our network Press releases Our blogs Read what we're saying about a range of issues. England This advice applies to England: England home Advice can vary depending on where you live.
Chat with an adviser online This advice applies to England Print. Did this advice help?
" + www.bemato.info_name + "
Yes No. Why wasn't this advice helpful? It isn't relevant to my situation. It doesn't have enough detail. I can't work out what I should do next. I don't understand.
You've reached the character limit. Thank you, your feedback has been submitted.
In this section. Share on Twitter Share on Facebook Print this .